by Sarah El-Moselhi | Feb 8, 2021 | Business Tips, Latest Business News and Trends
We were not born knowing everything where we? We are expected to make leadership mistakes as we are always learning, or at least we should be if want to grow to be the best version of ourselves. Do you think it would be great if we got everything right on the first...
by Garret Norris | Jan 31, 2021 | Business Tips
A Sales Performance Analysis is a way of assessing where your business currently stands. That is, compared to where it wants to be in the future. Fundamentally, it uses industry businesses standards, performance, and other elements for comparison. Additionally, it...
by Sienna Anderson | Jan 21, 2021 | Business Tips
How are you using the information and content in your DISC reports to create a leadership-coaching plan for your team members? Have you looked into DISC SMART? Your first action is to sit with your team member and run through the complete DISC report. That is, you...
by Sarah El-Moselhi | Jan 20, 2021 | Business Tips, Latest Business News and Trends
It is an old term that tends to send shivers down the spine of most. Cold Calling. Perhaps you have been on the receiving end of a cold call poorly conducted. But done well, cold calling remains a valuable and effective tactic for finding new prospects for your...
by Sarah El-Moselhi | Nov 27, 2020 | Business Tips, Latest Business News and Trends
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
by Sarah El-Moselhi | Nov 3, 2020 | Business Tips, Latest Business News and Trends, Uncategorized
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business’s growth. It also reflects the image of your brand – be it positive or negative. Customer Service Excellence is at the heart of every...
by Sarah El-Moselhi | Oct 19, 2020 | Uncategorized
There is something to be said about pressure and its ability to yield results. During a morning stroll, reasoning his thoughts on current affairs, HBB Group CEO Garret Norris got to thinking about coping mechanisms. His own coping strategies, his teams, people around...
by Sarah El-Moselhi | Sep 29, 2020 | Uncategorized
Coronavirus has taken a heavy toll on businesses and economic activity across the globe. Australian businesses that were forecasting growth and planning to recruit only a few months back are unwittingly shutting their doors. THE STORY CURRENTLY From corporates facing...
by Sarah El-Moselhi | Sep 21, 2020 | Business Tips, Latest Business News and Trends
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
by Sarah El-Moselhi | Sep 11, 2020 | Business Tips, Latest Business News and Trends
Motivation waning? Rather stay in bed than work on your business? Chucking sickies but the boss is you? Simply feeling, meh? YOU ARE NOT ALONE. So many people are feeling this right now. You know, that – “I gotta do a,b,c, and d but I just couldn’t be a,r,s and...