by Sienna | Nov 19, 2024 | Business Tips
Customer reviews are the digital equivalent of word-of-mouth, and in the online world of today, they’re worth their weight in gold. No matter the size of the business you run, understanding how to harness the power of customer reviews can significantly...
by Sienna | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna | Jul 18, 2024 | Customer Service Excellence
Are your team ORDER TAKERS or STRATEGIC ADVISORS? Acquiring new customers is important, but building long-lasting relationships with them is what truly drives sustainable success. Think about the brands you love and trust—there’s a reason you keep going...
by Sienna | Mar 25, 2024 | Business Tips, Fun and Learning
In the modern workplace, we cannot undervalue the importance of effective communication. Beyond the words we speak, lies an unspoken language, that is, body language. This silent communicator, often overlooked, holds the key to establishing meaningful connections in...
by Sienna | Dec 19, 2023 | Business Tips
Staff development is an important component of business success that not only improves the skills of your team, but also boosts motivation and engagement. Even with the most skilled of staff, there is always room to improve. Investing in staff training is a strategic...
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