by Sienna | Mar 25, 2024 | Business Tips, Fun and Learning
In the modern workplace, we cannot undervalue the importance of effective communication. Beyond the words we speak, lies an unspoken language, that is, body language. This silent communicator, often overlooked, holds the key to establishing meaningful connections in...
by Sienna | Dec 19, 2023 | Business Tips
Staff development is an important component of business success that not only improves the skills of your team, but also boosts motivation and engagement. Even with the most skilled of staff, there is always room to improve. Investing in staff training is a strategic...
by Sienna | Nov 9, 2023 | Fun and Learning
In sales and customer service, particularly at this time of year, it is easy for teams to feel burnt out or unmotivated. We’ve put together a list of 50 inspirational, energetic Sales and Customer Service Quotes to boost morale and encourage your team in the lead up...
by Sienna | Oct 16, 2023 | Business Tips, Customer Service Excellence
Today customer-centricity is no longer just a buzzword; it’s an important aspect of a successful business. A customer-centric approach places the customer at the heart of your business strategy, ensuring that their needs, preferences, and satisfaction are top...
by Sienna | Jun 26, 2023 | Business Tips
We are fortunate to work with and have worked with many great brands and when we look at what makes a brand stand out, I can look at the work we did with Neil Roberts when he was at Samsung delivering our Customer Service Excellence training. The Samsung brand...