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You’re probably aware of this and may or may not have been guilty of this, but most sales reps use tactical approaches in selling. Their aim is generally to get a commitment to buy even when buying may not be…
No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. but back off a bit, pause and try to recall if you’ve seen something like this scene played out…
No one wants to feel like they’ve been taken advantage of in a sales transaction. In most markets these days, prices are rising, and the need for the right solution is still increasing, which means that many buyers are still…
We often hear of large organisations that have failed to stand by the promises of their products and services. Just take Avis Rental Car’s “We try harder” tagline, for example. The company consistently rates poorly in J.D. Power customer satisfaction studies. Since…
In this day and age where technology and internet have changed the role and responsibilities in the sales department, it is critical for business owners to know where their sales managers are spending their time and resources. Over the last…
Trying to cut cost in your business budget is a valiant – and often necessary practice. After all, a few dollars saved on certain areas of your operations can amount to sizeable sums over time. However, how you save your…
How to Assess Your Business? Pausing and taking a moment to think where the business currently stands is one of the most difficult things to do when running a small business. But when executed properly, the business assessment will provide…
In this day and age, where customers have a short attention span, it is more challenging for businesses and their sales team to stay relevant in the eyes of their target customers. More and more companies find out that they…
Many consumers – and even salespeople – despise cold calling, and there is no doubt about that. However, truly effective salespeople know that to sell successfully, some amount of cold calling should be made. So, whether we like cold calling…
Keeping an engaged and enthusiastic sales team is the key to achieve high sales team performance – and one that requires balance as well. On the one hand, focusing too much on hard targets can lead to your salespeople getting…
