REVEALED: TOP 10 FUNNIEST CUSTOMER SERVICE STORIES
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
5 CRUCIAL CONVERSATIONAL SKILLS FOR CUSTOMER SERVICE EXCELLENCE
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business's growth. It also reflects the image of your brand - be it positive or negative. Customer Service Excellence is at the heart of every customer's...
ARE YOU A DIAMOND OR A QUARTZ?
There is something to be said about pressure and its ability to yield results. During a morning stroll, reasoning his thoughts on current affairs, HBB Group CEO Garret Norris got to thinking about coping mechanisms. His own coping strategies, his teams, people around...
CAN RESILIENCE BE TAUGHT?
Coronavirus has taken a heavy toll on businesses and economic activity across the globe. Australian businesses that were forecasting growth and planning to recruit only a few months back are unwittingly shutting their doors. THE STORY CURRENTLY From corporates facing...
50 POWERFUL SALES AND CUSTOMER SERVICE QUOTES
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
I CAN’T BE BOTHERED! WHAT IS PANDEMIC PROCRASTINATION?
Motivation waning? Rather stay in bed than work on your business? Chucking sickies but the boss is you? Simply feeling, meh? YOU ARE NOT ALONE. So many people are feeling this right now. You know, that - “I gotta do a,b,c, and d but I just couldn’t be a,r,s and ed”....
Are Your Linked In Profiles Damaging Your Brand?
I write this with two hats on. Journalist and EA. As a journalist you learn to work under pressure, around many distractions and to tight deadlines. All also very great tools to have in your kit as an Executive Assistant to a very, very busy CEO. And there is another...
9 WAYS TO LOSE A LEAD
There are many techniques to know how to win leads. However, if you’re in the sales profession, you know it’s a lot easier to lose a deal than it is to sign a deal. So, why would we tell you how to lose deals rather than how to win leads? Because - if you know what...
MY BOSS DOESN’T LIKE ME | What to do
My boss doesn’t like me. Not a statement for many, but for those that feel this way it is an overwhelming feeling that stops productivity and in turn, results. Your boss holds your success, financially and professionally, tight in the palm of their hands. It...
KEY TIPS HOW RESILIENCE WILL GET YOU THROUGH
Why Resilience Training? Pandemic, working from home, family, life, budgets – this year has certainly put the pressure on many of us in a way we have never seen before. How we faced the year that lay before us was different for each person. No wrong or right. Just...
THE PHYSICIAN AND PHARMA ACCOUNT MANAGER RELATIONSHIP UNDER THE MICROSCOPE
The physician and pharma account manager relationship has never been more crucial than now. COVID-19 is no longer a passing pandemic, key accounts need to look to the future and learn from the past. BACK THEN At the start of the 1930s, most medicines were still being...
COVID TURNS SEO AND ORGANIC SEARCH INTO BUSINESS GOLD
Organic Search is now the largest driver of Web Traffic, so why are you letting your SEO go? SEO and Organic Search results are business marketing gold. Since the pandemic of 2020 paid online ads have dropped dramatically, and as a result SEO and Organic searches...
KNOCK KNOCK: WHY LAUGHTER IN LEADERSHIP PAYS DIVIDENDS
Recognising the value of laughter in leadership and business will get you better performing staff and employees and the results and ROI.
FIVE STEPS FOR BRANDS TO EARN CUSTOMER TRUST POST-COVID AND GROW
Never has the skill of connecting with your customer been so important than now, during times of change, uncertainty and shifting behaviours. How do you define these times? That unique period in your life when you spent more time at home than any other time, not...
What is SMART when it comes to Brand Positioning?
What is SMART when it comes to Brand Positioning?
6 Ways to Develop a Unique Selling Proposition
Unique selling proposition (USP) is what makes your business different from everyone else in your market. A strong, unique point of difference can help you attract and retain customers and reduce client churn. That said, pinpointing your USP requires some hard...
5 Reasons Why You Need an Executive Coach
As an executive, being an effective leader to your employees is not a mastered skill that you can quickly develop in just one sitting. Being an effective leader requires much training that can be supervised by executive coaches. Today, most executives are not only...
6 Ways to Get your Business Back on Track this 2019
It is no doubt that most businesses in Australia experienced sales draught during the last months of 2018. But another year has finally come, and this is an excellent opportunity for businesses to collect all their reigns again and go back in track with their sales...
Emotional Intelligence in Business and Leadership: 6 Strategies to Apply It In Your Workplace
The business industry’s definition of leadership became an ever-changing focus during the years that have passed. Today, emotional intelligence is one of the factors that mostly affects the well-being of a company’s leaders, and the modernity of people’s perception...
Customer Perceived Value: Understanding What Appeals to the Consumer
Customers see value on products and services if they will gain more benefit upon purchase. When making a purchase, a customer values a product’s benefit higher than its function. For example, a customer doesn’t buy a drill to have a drill. He buys a drill to have the...
What Should Companies Choose: Hire Specific Roles In-House or Employees Who are Trained on the Job?
Hiring the best salespeople for your company can give you a lot of benefits especially in acquiring more sales for your company. To achieve this, executives should have a critical time to prepare for hiring qualified candidates for their company’s needs. Some of this...
Tips on How You Can Bounce Back from a Disastrous Sales Draught
Are you wondering why your sales are starting to slow down? This time of the month in Australia where most consumers are either on vacation or just simply not visiting stores because of the humid and hot weather outside has a significant effect on businesses that...
5 Strategies to Counter Summer Sales Slump
Are you beginning to wonder why your sales start to slump this season? This season in Australia seems to be very crucial for many businesses since most people take vacations in different parts of the globe. These results in slowing down business operations and sales,...
5 Tips to Market Your Business in the Holiday
For most businesses around the world, the holiday season is a really big deal. It’s an opportunity to bring in sales and increase revenue but with a lot of going on during this season, there’s no guarantee that people will be coming through your door. Coming up with...
4 Tips for Maximising your ROI on Employees Training During the Holiday Season
The holiday season is fast approaching, and more companies are now updating their presence into a festive vibe that most consumers appreciate and also serves as a sales strategy for this season. During this season, leadership training and development programs are also...
The Uneasiness of Not Knowing
People are naturally afraid of the unknown. The stigma of the unknown happens because the brain has an enormous proverbial filing of past experiences but does not have a file associated with unfamiliar situations. When you’re encountering the unknown, it’s your brain...
Ways to Effectively Mentor Your Next Manager
When a new manager is promoted or hired, you hope that the succession in management would ensure the success of your business as well. At hindsight, they might be an excellent employee with a potential for leadership, but this doesn’t guarantee that they’ll be as...
Get Your Business Assessed Independently
Understanding the performance of your business can help you look at the strengths and weakness of your operations and establish areas for improvement. A business assessment is an objective perspective on your business and shows you both the positive and negatives of...
Who Is Managing Your Social Media Marketing?
For years, traditional marketing in the form of newspapers, magazines, tv and radio commercials, and many others had been the major player in increasing awareness of what you’re selling. Although these methods have been successful, they have their disadvantages. In...
How Do We Keep “Baby Boomers” and Find the Successor
Baby boomers are not working past 65 as previously expected. A Gallup Poll finds that by age 68, only about a third of boomers in the US are still in the workforce, including just 16 percent who are working full time and this trend can be found in Australia also....