by John Wright | Jan 21, 2021 | Business Tips
How are you using the information and content in your DISC reports to create a leadership-coaching plan for your team members? Have you looked into DISC SMART? Your first action is to sit with your team member and run through the complete DISC report. That is, you...
by Sarah El-Moselhi | Jan 20, 2021 | Business Tips, Latest Business News and Trends
It is an old term that tends to send shivers down the spine of most. Cold Calling. Perhaps you have been on the receiving end of a cold call poorly conducted. But done well, cold calling remains a valuable and effective tactic for finding new prospects for your...
by Sarah El-Moselhi | Nov 27, 2020 | Business Tips, Latest Business News and Trends
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
by Sarah El-Moselhi | Nov 3, 2020 | Business Tips, Latest Business News and Trends, Uncategorized
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business’s growth. It also reflects the image of your brand – be it positive or negative. Customer Service Excellence is at the heart of every...
by Sarah El-Moselhi | Sep 21, 2020 | Business Tips, Latest Business News and Trends
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
by Sarah El-Moselhi | Sep 11, 2020 | Business Tips, Latest Business News and Trends
Motivation waning? Rather stay in bed than work on your business? Chucking sickies but the boss is you? Simply feeling, meh? YOU ARE NOT ALONE. So many people are feeling this right now. You know, that – “I gotta do a,b,c, and d but I just couldn’t be a,r,s and...
DISC SMART FOR LEADERS21/01/2021
IS COLD CALLING DEAD?20/01/2021
REVEALED: TOP 10 FUNNIEST CUSTOMER SERVICE STORIES27/11/2020
5 CRUCIAL CONVERSATIONAL SKILLS FOR CUSTOMER SERVICE EXCELLENCE03/11/2020
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