by Sienna | Apr 24, 2025 | DISC, Fun and Learning
At the HBB Group, we don’t just use DISC—we elevate it. While many businesses rely on basic DISC assessments to improve communication and teamwork, the HBB GROUP takes it a step further with the powerful insights of TTI Success Insights DISC. Backed by science...
by Sienna | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna | Jul 18, 2024 | Customer Service Excellence
Are your team ORDER TAKERS or STRATEGIC ADVISORS? Acquiring new customers is important, but building long-lasting relationships with them is what truly drives sustainable success. Think about the brands you love and trust—there’s a reason you keep going...
by Sienna | Nov 9, 2023 | Fun and Learning
In sales and customer service, particularly at this time of year, it is easy for teams to feel burnt out or unmotivated. We’ve put together a list of 50 inspirational, energetic Sales and Customer Service Quotes to boost morale and encourage your team in the lead up...
by Sienna | Oct 16, 2023 | Business Tips, Customer Service Excellence
Today customer-centricity is no longer just a buzzword; it’s an important aspect of a successful business. A customer-centric approach places the customer at the heart of your business strategy, ensuring that their needs, preferences, and satisfaction are top...
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