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Every entrepreneur has to be a good salesperson. From pitching to investors to selling your product or service, getting people to understand the value you provide is a never-ending task. Of course not every great technician or business manager is…
“Customer service is not a department; it is everyone’s job.” – Anonymous No business concept has ever been more important than to provide the right kind of customer service through the purchasing process and finally through the post-purchase process. That…
Knowing how your call centre operations perform is a vital process to ensure that you are reaching your business goals effectively. By implementing and constant monitoring of the right call centre Key Performance Indicators (KPIs), you will be able to…
In order to achieve maximum customer satisfaction, your business must be able to instill the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they…