Tips to Embed a Culture of Customer Centricity

Tips to Embed a Culture of Customer Centricity

“Customer service is not a department; it is everyone’s job.” – Anonymous No business concept has ever been more important than to provide the right kind of customer service through the purchasing process and finally through the post-purchase process. That means that...
How to Handle Your Worries About Change

How to Handle Your Worries About Change

Help! It is all changing! Hardly a week seems to go by these days without someone asking me about change and how to manage change at work. The world is changing, our sector is changing, and our jobs are changing. Whether you are a manager driving change in your...