by Sienna | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna | Jun 6, 2024 | Business Tips, Management and Leadership
We often find that businesses stick to traditional training methods because “that’s how it’s always been done.” Long-standing practices can be hard to change, especially in well-established companies. Reluctance to change can lead to...
by Sienna | Mar 25, 2024 | Business Tips, Fun and Learning
In the modern workplace, we cannot undervalue the importance of effective communication. Beyond the words we speak, lies an unspoken language, that is, body language. This silent communicator, often overlooked, holds the key to establishing meaningful connections in...
by Sienna | Nov 10, 2022 | Business Tips
Email has become one of the most important tools in most workplaces. However, with lack of visual body language and tone of voice, it can be hard to gage how your email may come across to the recipient. Sometimes your words can be misinterpreted. When this...
by Sienna | Oct 21, 2022 | Business Tips
Employees are the most valuable part of any business. They make it possible to operate day-to-day. Retaining staff is one of the biggest issues faced by many industries. Managers try to do right by their staff, whilst ensuring the business is running to it’s...
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