by Sienna | Nov 10, 2022 | Business Tips
Email has become one of the most important tools in most workplaces. However, with lack of visual body language and tone of voice, it can be hard to gage how your email may come across to the recipient. Sometimes your words can be misinterpreted. When this...
by Sienna | Oct 21, 2022 | Business Tips
Employees are the most valuable part of any business. They make it possible to operate day-to-day. Retaining staff is one of the biggest issues faced by many industries. Managers try to do right by their staff, whilst ensuring the business is running to it’s...
by Sarah El-Moselhi | Feb 14, 2022 | Business Tips, Latest Business News and Trends
Customer expectations and Customer Service trends continue to evolve. As such, Customer Service teams need to keep up with changes. And most importantly know how to adapt accordingly. If your company isn’t meeting your customers’ expectations, you can guarantee...
by Sarah El-Moselhi | Mar 3, 2021 | Business Tips, Latest Business News and Trends
The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...
by Sarah El-Moselhi | Nov 27, 2020 | Business Tips, Latest Business News and Trends
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
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