Sales Tips: Ways to Avoid Getting Low-Balled

Sales Tips: Ways to Avoid Getting Low-Balled

No one wants to feel like they’ve been taken advantage of in a sales transaction. In most markets these days, prices are rising, and the need for the right solution is still increasing, which means that many buyers are still tossing that “low-ball” just to get what...
Have You Got a Customer Service Charter?

Have You Got a Customer Service Charter?

We often hear of large organisations that have failed to stand by the promises of their products and services. Just take Avis Rental Car’s “We try harder” tagline, for example. The company consistently rates poorly in J.D. Power customer satisfaction...
Should I Know What My Sales Manager Is Doing?

Should I Know What My Sales Manager Is Doing?

In this day and age where technology and internet have changed the role and responsibilities in the sales department, it is critical for business owners to know where their sales managers are spending their time and resources. Over the last five years, we have seen a...