Sales is All About Service

Sales is All About Service

When was the last time you received a call from a sales rep? Regardless of what they are selling or how they did it, how did it make you feel? Did you feel defensive? Irritated? Now imagine you are that sales rep. Do you feel desperate? Uncomfortable? Like we’ve...
Negotiation is Silence

Negotiation is Silence

“Speech is silver, but silence is golden” is a fitting quote to describe one of the most powerful tactics in negotiation, which is, well, silence. One of the key aspects of negotiation is that both parties need a “footing” for a negotiation to take place. To find if...