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Has the Customer Been Provided with Correct and Relevant Solution?

Has the Customer Been Provided with Correct and Relevant Solution?

by Garret Norris | Jul 31, 2017 | Uncategorized

As more and more customers reach businesses through different channels such as social media, website, email, and telephone, the need to provide correct and accurate information to customers has become more important. But while this should be an easy task for...
7 Proven Tips to Improve Your Call to Sale Conversion (Infographic)

7 Proven Tips to Improve Your Call to Sale Conversion (Infographic)

by Garret Norris | Jul 25, 2017 | Uncategorized

Let’s face it: Landing a sale is very hard, but winning a customer over the phone is much harder. Because of the changing preferences of consumers these days, achieving a high call to sales conversion has also become tougher. But that doesn’t mean that phone sales...
How Courteous or Professional Your Agent Was During the Call?

How Courteous or Professional Your Agent Was During the Call?

by Garret Norris | Jul 25, 2017 | Uncategorized

Establishing a good rapport with customers is an essential aspect to ensure good customer experience. To achieve this, every agent must remain compliant with the proper call etiquette specially developed for the call centre operations of the business. If every agent...
Top Call Centre KPI’s and That You Should Monitor for Success (Infographic)

Top Call Centre KPI’s and That You Should Monitor for Success (Infographic)

by Garret Norris | Jul 15, 2017 | Uncategorized

Knowing how your call centre operations perform is a vital process to ensure that you are reaching your business goals effectively. By implementing and constant monitoring of the right call centre Key Performance Indicators (KPIs), you will be able to measure your...
Has the Agent Captured Key Customer Information to Help/Sell?

Has the Agent Captured Key Customer Information to Help/Sell?

by Garret Norris | Jul 11, 2017 | Uncategorized

In order to achieve maximum customer satisfaction, your business must be able to instill the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they want, how they want it, when  they want...
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