12 Tips for Training Call Center

12 Tips for Training Call Center

In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
Learn How to Keep Customers

Learn How to Keep Customers

“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...