by Garret Norris | Jun 29, 2018 | Business Tips
Consumer care and loyalty is important to the growth and profitability of your business. The more customers you’re able to retain, the more they’re likely to return and buy your products again or avail of your service. On the other hand, if they’re unhappy with your...
by Garret Norris | Jun 23, 2018 | Infographic
Customer loyalty is important to the growth and profitability of your business. The more customers you are able to retain, the more they are likely to return and re-buy your products and services. On the other hand, if they’re unhappy with your service, they will be...
by Garret Norris | Jun 18, 2018 | Business Tips
You’re probably aware of this and may or may not have been guilty of this, but most sales reps use tactical approaches in selling. Their aim is generally to get a commitment to buy even when buying may not be in the customers’ best interest. If such is being taught in...
by Garret Norris | Jun 12, 2018 | Infographic
Unlike engineering or accounting, selling is not a black and white profession. Especially with different types of customers. The secret to offering top notch customer service is knowing your customers. Additionally, the task of getting your existing customers to stick...
by Garret Norris | Jun 8, 2018 | Business Tips
No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...
