Garret Norris | Page 12 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

8 Fun Virtual Team Building Activities

by Sarah El-Moselhi | Aug 23, 2021 | Business Tips, Latest Business News and Trends

Increased Employee Bonding in Lockdown Skyrockets Productivity Working from home has has raised some real-world complications with distributed work. That is, feeling that our work is ‘invisible’, having less access to our colleagues and managers, and...

Revealed | What Your Smile Says About You + Positive Communication

by Sarah El-Moselhi | Aug 6, 2021 | Business Tips

What Your Smile Says About You + Positive Communication Your smile is a symbol that welcomes a new friend, makes people feel comfortable around you, and reflects your personality and feelings. It is your personal positive communication tool. Nothing is more attractive...

Top 5 Self Growth Books to Read in Lockdown

What Your Coffee Says About You + the Importance of Knowing Your Customer

by Sarah El-Moselhi | Jul 9, 2021 | Business Tips, Latest Business News and Trends

The curtain has closed on that dreary word – lockdown. We can now actually see in person our clients and customers! What feels like a long time between drinks, the time has come where we can once again share a coffee with a client and build that all-important...

10 Questions to Save Your Business + the Importance of SWOT Analysis

by Sarah El-Moselhi | Jul 2, 2021 | Business Tips, Latest Business News and Trends

As many of us try to keep ourselves afloat while working from home, some businesses are doing exceptionally well, while others are at the brink of extinction. The difference? Those that question their progress and assess their business holistically are the ones that...

9 Tips for Selling in a Mask: Service with a (Covered) Smile

by Sarah El-Moselhi | Jun 29, 2021 | Business Tips

Customer Service at the best of times is demanding. Add to that the tediousness of wearing a mask, and hectic just stepped up to an entire new level. Moreover, when it comes to Customer Service and talking through a mask, direct eye contact as well as listening to...

7 Dynamic Activities to do at Your Next Conference

by Sarah El-Moselhi | Jun 18, 2021 | Business Tips, Latest Business News and Trends

Are you looking for ways to revamp your next conference or event? Seemingly, conference management is complex, with many intricacies to consider. But if you have engaging activities planned, it will be one less aspect to worry about, and a major one at that. There are...

Are You Serving Clients or on Servicing Them?

by Garret Norris | Jun 8, 2021 | Business Tips

No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...

6 Reasons Why a Company Conference is So Important

by Sarah El-Moselhi | Jun 6, 2021 | Uncategorized

When was the last time you got your team together? Despite the many benefits of technology and new online tools that surface every year, there is no substitute for live, in-person business conferences. It’s true that business conferences can be pricey, but you stand...

Revealed: Body Language Tips Used By Winners

by Sarah El-Moselhi | May 10, 2021 | Business Tips, Latest Business News and Trends

Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....