Garret Norris | Page 12 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Are You Serving Clients or on Servicing Them?

by Garret Norris | Jun 8, 2021 | Business Tips

No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...

6 Reasons Why a Company Conference is So Important

by Sarah El-Moselhi | Jun 6, 2021 | Uncategorized

When was the last time you got your team together? Despite the many benefits of technology and new online tools that surface every year, there is no substitute for live, in-person business conferences. It’s true that business conferences can be pricey, but you stand...

Revealed: Body Language Tips Used By Winners

by Sarah El-Moselhi | May 10, 2021 | Business Tips, Latest Business News and Trends

Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....

6 THINGS TO ASK FOR AT WORK + PROFESSIONAL DEVELOPMENT

by Sarah El-Moselhi | Mar 18, 2021 | Uncategorized

In this day and age, unemployment is a frightening possibility. Because of the uncertainty we are all living in at the moment, some may find it awkward when it comes to making certain requests in the workplace. Of course, a four-hour harbourside lunch and a car are a...

5 Hidden Problems in Your Customer Service

by Sarah El-Moselhi | Mar 3, 2021 | Business Tips, Latest Business News and Trends

The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...

WHO IS CONTROLLING YOUR IT SERVICES?

by Sarah El-Moselhi | Feb 9, 2021 | Business Tips, Latest Business News and Trends

WHO IS REALLY IN CONTROL OF YOUR IT STRATEGY, INFRASTRUCTURE AND COSTS? Due to a high demand from our clients, the HBB Group is delighted to launch its IT SERVICES & CONSULTANCY division, as part of it’s holistic business services range. Evidently,...

REVEALED: TOP 6 LEADERSHIP MISTAKES & HOW TO LEARN FROM THEM

by Sarah El-Moselhi | Feb 8, 2021 | Business Tips, Latest Business News and Trends

We were not born knowing everything where we? We are expected to make leadership mistakes as we are always learning, or at least we should be if want to grow to be the best version of ourselves. Do you think it would be great if we got everything right on the first...

What is Sales Performance Analysis?

by Garret Norris | Jan 31, 2021 | Business Tips

A Sales Performance Analysis is a way of assessing where your business currently stands. That is, compared to where it wants to be in the future. Fundamentally, it uses industry businesses standards, performance, and other elements for comparison. Additionally, it...

DISC SMART FOR LEADERS

by Sienna Anderson | Jan 21, 2021 | Business Tips

How are you using the information and content in your DISC reports to create a leadership-coaching plan for your team members? Have you looked into DISC SMART? Your first action is to sit with your team member and run through the complete DISC report. That is, you...

IS COLD CALLING DEAD?

by Sarah El-Moselhi | Jan 20, 2021 | Business Tips, Latest Business News and Trends

It is an old term that tends to send shivers down the spine of most. Cold Calling. Perhaps you have been on the receiving end of a cold call poorly conducted. But done well, cold calling remains a valuable and effective tactic for finding new prospects for your...