by Garret Norris | Jul 11, 2017 | Business Tips
In order to achieve maximum customer satisfaction, your business must be able to instil the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they want, how they want it, when they want it,...
by Garret Norris | Jul 5, 2017 | Infographic
According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
by Garret Norris | Jun 30, 2017 | Business Coaching, Business Tips
As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...
by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
by Garret Norris | Jun 15, 2017 | Fun and Learning, Management and Leadership
“The strength of criticism lies in the weakness of the thing criticized.” – Henry Wadsworth Longfellow How do you deal with criticism? Do you just shrug it off? Or you use it as a motivation to become a better person? For sure, many of us find it too difficult to...
by Garret Norris | Jun 8, 2017 | Infographic, Sales Training
4.3 billion – or 58.7% of the world’s population – is the estimated number of mobile phone users across the globe in 2016. And while the user growth is slowing, the number of mobile phone users is also expected to climb to 4.78 billion in 2020. For most people, this...
by Garret Norris | May 31, 2017 | Fun and Learning
Listening has always a been deciding factor for a successful relationship. In a business perspective, as what James Cash Penney, founder of J. C. Penney stores said, “The art of effective listening is essential to clear communication, and clear communication is...
by Garret Norris | May 27, 2017 | Business Tips
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
by Garret Norris | May 11, 2017 | Business Tips, Customer Service Excellence
“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...
by Garret Norris | May 5, 2017 | Business Tips, Infographic
When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...
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