by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
by Garret Norris | Jun 15, 2017 | Fun and Learning, Management and Leadership
“The strength of criticism lies in the weakness of the thing criticized.” – Henry Wadsworth Longfellow How do you deal with criticism? Do you just shrug it off? Or you use it as a motivation to become a better person? For sure, many of us find it too difficult to...
by Garret Norris | Jun 8, 2017 | Infographic, Sales Training
4.3 billion – or 58.7% of the world’s population – is the estimated number of mobile phone users across the globe in 2016. And while the user growth is slowing, the number of mobile phone users is also expected to climb to 4.78 billion in 2020. For most people, this...
by Garret Norris | May 31, 2017 | Fun and Learning
Listening has always a been deciding factor for a successful relationship. In a business perspective, as what James Cash Penney, founder of J. C. Penney stores said, “The art of effective listening is essential to clear communication, and clear communication is...
by Garret Norris | May 27, 2017 | Business Tips
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
by Garret Norris | May 11, 2017 | Business Tips, Customer Service Excellence
“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...
by Garret Norris | May 5, 2017 | Business Tips, Infographic
When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...
by Garret Norris | Apr 29, 2017 | Customer Service Excellence, Latest Business News and Trends
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
by Garret Norris | Apr 25, 2017 | Business Tips, Fun and Learning
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
by Garret Norris | Apr 21, 2017 | Infographic, Sales Training
The way technology has shaped the overall sales and marketing industry has put more power in the hands of salespeople to get closer to their target audience that they ever had before. Nowadays, various digital platforms can help a salesperson to reach their prospects...
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