by Sienna | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna | Jul 18, 2024 | Customer Service Excellence
Are your team ORDER TAKERS or STRATEGIC ADVISORS? Acquiring new customers is important, but building long-lasting relationships with them is what truly drives sustainable success. Think about the brands you love and trust—there’s a reason you keep going...
by Sienna | Oct 16, 2023 | Business Tips, Customer Service Excellence
Today customer-centricity is no longer just a buzzword; it’s an important aspect of a successful business. A customer-centric approach places the customer at the heart of your business strategy, ensuring that their needs, preferences, and satisfaction are top...
