Garret Norris | Page 17 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

How a Weak Sales Strategy Can Cost Your Business

by Garret Norris | Jul 10, 2018 | Business Tips

Across many industry types and market sectors, the concept of a ‘sales strategy’ is often described as weak. And for some of us, non existent. This is often due to the relative disconnect our understanding of the academic and philosophical world’s concept of...

Effective Training | 3 Ways to Get More From Your Learning Day

by Garret Norris | Jul 5, 2018 | Business Tips, Infographic

We’ve all been sitting in a training room at one time or another when someone says (or maybe you even think it yourself), “yeah yeah…we’ve been here before, but nothing ever changes”. Well let me tell you this is no surprise, albeit disappointing. After...

Don’t Say Goodbye At The End Of A Sale: Show Customers Care

by Garret Norris | Jun 29, 2018 | Business Tips

Consumer care and loyalty is important to the growth and profitability of your business. The more customers you’re able to retain, the more they’re likely to return and buy your products again or avail of your service. On the other hand, if they’re unhappy with your...

Customer Loyalty | 6 Tips to Increase It

by Garret Norris | Jun 23, 2018 | Infographic

Customer loyalty is important to the growth and profitability of your business. The more customers you are able to retain, the more they are likely to return and re-buy your products and services. On the other hand, if they’re unhappy with your service, they will be...

You’ll Make Better Sales By Not Being Pushy

by Garret Norris | Jun 18, 2018 | Business Tips

You’re probably aware of this and may or may not have been guilty of this, but most sales reps use tactical approaches in selling. Their aim is generally to get a commitment to buy even when buying may not be in the customers’ best interest. If such is being taught in...

7 Sales Tips to Understand the Psychology of Customers!

by Garret Norris | Jun 12, 2018 | Infographic

Unlike engineering or accounting, selling is not a black and white profession. Especially with different types of customers. The secret to offering top notch customer service is knowing your customers. Additionally, the task of getting your existing customers to stick...

How to be a Top Sales Rep

by Garret Norris | Jun 4, 2018 | Infographic

Selling is not a cut-and-dried job. You need to have some understanding of what makes people tick, As well as what motivates them and what makes them prefer certain things over others. But also why they buy the way they do it in the first place. Crucially, some...

Ways to Avoid Getting Lowballed in Sales

by Garret Norris | May 30, 2018 | Business Tips

No one wants to feel like they’ve been taken advantage of in a sales transaction. No one likes being lowballed. Ever. In most markets these days, prices are rising. And the need for the right solution is still increasing. This means that many buyers are still tossing...

Have You Got a Customer Service Charter?

by Garret Norris | May 25, 2018 | Infographic

In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business. And also to your employees and your customers. A customer service charter is a written policy that...

Should I Know What My Sales Manager Is Doing?

by Garret Norris | May 21, 2018 | Business Tips

We are in a day and age where technology and the internet have changed the role and responsibilities of Sales Manager. So it has never been more important for business owners to know where their sales managers are spending their time and resources. Over the last five...