Garret Norris | Page 18 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Have You Got a Customer Service Charter?

by Garret Norris | May 25, 2018 | Infographic

In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business. And also to your employees and your customers. A customer service charter is a written policy that...

Should I Know What My Sales Manager Is Doing?

by Garret Norris | May 21, 2018 | Business Tips

We are in a day and age where technology and the internet have changed the role and responsibilities of Sales Manager. So it has never been more important for business owners to know where their sales managers are spending their time and resources. Over the last five...

6 Money Saving Habits For Your Business

by Garret Norris | May 14, 2018 | Business Tips, Infographic

Trying to cut cost in your business budget is a valiant. And often necessary practice. After all, a few dollars saved on certain areas of your operations can amount to sizeable sums over time. However, how you save your business finances can make a huge difference in...

Assess Your Business

by Garret Norris | May 10, 2018 | Business Tips

How to Learn to Business Assess? Pausing to think where the business currently stands is one of the most difficult things to do when running a small business. But when executed properly, the business assessment will provide a fair and unbiased perspective. That is, it...

What is Your Value Proposition?

by Garret Norris | May 4, 2018 | Business Tips

In this day and age customers have a very short attention span. That is why it is more challenging for businesses and their sales team to stay relevant in the eyes of their target customers. Consequently, more and more companies find out that they, or specifically...

Cold Calling is Horrible, But It Works!

by Garret Norris | Apr 30, 2018 | Business Tips

Many consumers, and even salespeople, despise cold calling. And there is no doubt about that. However, truly effective salespeople know that to sell successfully, some amount of cold calling should be made. So, whether we like cold calling or not, it is still a...

4 Steps to Smarten Up Your Sales Team

by Garret Norris | Apr 25, 2018 | Business Tips, Infographic

Keeping an engaged and enthusiastic sales team is the key to achieve high sales team performance. But it is one that requires balance as well. On the one hand, focusing too much on hard targets can lead to your salespeople getting burnt out. As well as risk losing...

Why Does Effective Sales Training Fail Without Reinforcement?

by Garret Norris | Apr 20, 2018 | Business Tips

Sales training rarely creates lasting success to our people without ongoing support. That is from both our management and our salespeople. Effective sales training must follow up on the learnings with reinforcement and activity. Why Effective Sales Training? Your...

Why Selling on Value is Better Than Competing on Price?

by Garret Norris | Apr 16, 2018 | Business Tips, Infographic

Many business owners fall to the trap of offering the lowest price to influence their customer’s purchasing decision. But there is a cricual factor they do not realise. That is, now more than ever customers are buying from companies for more than just the product with...

Practical Ways to Avoid Hype When Selling

by Garret Norris | Apr 10, 2018 | Business Tips

The number of marketers using hype to sell is incredibly high. They are all over the place. Including from emails and SMS to Facebook and even more so offline. The reason for this is that many business people believe that selling hype works. But this is not true at...