Garret Norris | Page 27 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Selling Techniques for Social Media and Beyond

by Garret Norris | Feb 24, 2017 | Sales Coaching, Sales Training

There is no end to the books and blog posts you can find hawking selling techniques. And that’s a good thing. But many of the authors who post that content haven’t done the work needed to become an expert at the new landscape that sales professionals are...

Friends don’t always know what’s best

by Garret Norris | Feb 18, 2017 | Fun and Learning, Infographic

Friends are one the people in our life that we treasure. To reference Maslow’s hierarchy of needs, having a friend is part of our love and belongingness needs. Ever since we were a child, many of us have that someone whom we can’t wait to share our newest interest,...

The importance of Sales Training

by Garret Norris | Feb 15, 2017 | Sales Coaching, Sales Training

In order to stay on top of today’s business environment, one has to take advantage of all possible ways to gain a competitive edge over their competition. That said, one of the surefire ways that can help a business stay one step ahead is having a competent and...

10 Ways To Improve Your Sales Performance

by Garret Norris | Feb 9, 2017 | Infographic, Sales Training

According to Australian Bureau of Statistics, more than 60% of small businesses cease operating within the first three years of starting. One of the reasons pointed out by the experts on why these organisations fail is the lack of clear strategy and proper training on...

What Do You Do With An Unreasonable Customer?

by Garret Norris | Feb 1, 2017 | Business Tips, Customer Service Excellence

Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...

Is SALES A Dirty Word?

by Garret Norris | Jan 7, 2017 | Fun and Learning, Sales Training

When you think of “sales” or “selling”, what’s the first word that comes to mind? When I was asked to lecture on sales at a prominent Australian educational institution I posed this question as part of my workshop. “Pushy” was the most popular adjective,...

DISC Profiling Can Help Improve Sales

by Garret Norris | Dec 5, 2016 | DISC, Fun and Learning

What is DISC? D.I.S.C., which stands for Dominance, Influence, Steadiness & Compliance is a 4-factor model that examines observable human behaviour. In other words, DISC looks at how people tend to act and communicate. DISC is one of the world’s most popular...

There’s Only One Thing That Separates A Business That THRIVES And A Business That DIES…

by Garret Norris | Sep 30, 2016 | Business Tips, Fun and Learning

There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...

Has the Shape of Customer Demand Changed?

by Garret Norris | Aug 14, 2016 | Business Tips, Customer Service Excellence

How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...

How Do You Deal With An Unreasonable Customer?

by Garret Norris | Jun 16, 2016 | Business Tips, Customer Service Excellence, Fun and Learning

Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...