Garret Norris | Page 27 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

10 Ways To Improve Your Sales Performance

by Garret Norris | Feb 9, 2017 | Infographic, Sales Training

According to Australian Bureau of Statistics, more than 60% of small businesses cease operating within the first three years of starting. One of the reasons pointed out by the experts on why these organisations fail is the lack of clear strategy and proper training on...

What Do You Do With An Unreasonable Customer?

by Garret Norris | Feb 1, 2017 | Business Tips, Customer Service Excellence

Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...

Is SALES A Dirty Word?

by Garret Norris | Jan 7, 2017 | Fun and Learning, Sales Training

When you think of “sales” or “selling”, what’s the first word that comes to mind? When I was asked to lecture on sales at a prominent Australian educational institution I posed this question as part of my workshop. “Pushy” was the most popular adjective,...

DISC Profiling Can Help Improve Sales

by Garret Norris | Dec 5, 2016 | DISC, Fun and Learning

What is DISC? D.I.S.C., which stands for Dominance, Influence, Steadiness & Compliance is a 4-factor model that examines observable human behaviour. In other words, DISC looks at how people tend to act and communicate. DISC is one of the world’s most popular...

There’s Only One Thing That Separates A Business That THRIVES And A Business That DIES…

by Garret Norris | Sep 30, 2016 | Business Tips, Fun and Learning

There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...

Has the Shape of Customer Demand Changed?

by Garret Norris | Aug 14, 2016 | Business Tips, Customer Service Excellence

How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...

How Do You Deal With An Unreasonable Customer?

by Garret Norris | Jun 16, 2016 | Business Tips, Customer Service Excellence, Fun and Learning

Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...

Stop Meddling and get on with Running your Business

by Garret Norris | May 16, 2016 | Business Coaching, Business Tips, Management and Leadership

There are good teachers who never write on a blackboard. There are talented engineers who never use CAD software. And, there are smart scientists who never look through a microscope. They’re writing plans, attending meetings, or studying regulatory controls and...

5 Of The Biggest Challenges For Small Businesses

by Garret Norris | Mar 18, 2016 | Business Coaching, Business Tips

Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges that face every business whether they are large or small. These include things like hiring the right people,...

6 reasons why a small Business needs a CRM

by Garret Norris | Mar 13, 2016 | Business Tips, Management and Leadership

Do I need a CRM software in my business? If you have asked yourself that question many times before, let us tell you this: Y-E-S! At the very first place, running a small- or medium-scale business doesn’t mean that you cannot take advantage of the latest marketing...