Achieving positive sales result is no easy accomplishment. It requires an efficient sales process, positive brand image, and quality product and service to entice a single customer to make a purchase decision. To make this complex process less of a headache, a...
Excellent Customer Service is one of the clichéd catch phrases that every company SAYS is important to them, but too few seem to really emulate. As someone with a background in customer service in a multitude of industries, I’ve seen firsthand the importance of making...
With the abundance of articles written about leadership, it’s safe to say that people want to know the secrets of how to become an effective leader. Not just a leader – but a leader that people want to follow. In business, or in life in general, being a leader that...
“People buy into the leader before they buy into the vision.” – John Maxwell Leadership has a great importance in every business organisation for without it, maximum efficiency will not be achieved, and organisational goals will not be reached. Whether you own a small...
As more and more customers reach businesses through different channels such as social media, website, email, and telephone, the need to provide correct and accurate information to customers has become more important. But while this should be an easy task for...
Let’s face it, landing a sale is very hard, but winning a customer over the phone is much harder. Because of the changing preferences of consumers these days, achieving a high call to sales conversion has also become tougher. But that doesn’t mean that phone sales...
Establishing a good rapport with customers is an essential aspect to ensure a good customer experience. To achieve this, every agent must remain compliant with the proper call etiquette specially developed for the call centre operations of the business. If every agent...
Knowing how your call centre operations perform is a vital process to ensure that you are reaching your business goals effectively. By implementing and constant monitoring of the right call centre Key Performance Indicators (KPIs), you will be able to measure your...
In order to achieve maximum customer satisfaction, your business must be able to instil the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they want, how they want it, when they want it,...
According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
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