Garret Norris | Page 21 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Coaching Managers Too

by Garret Norris | Jan 16, 2018 | Business Tips

If you’ve heard it once, you’ve heard it a thousand times – a great business starts with having great people. You can have an amazing business concept, but if you don’t have solid staff, you won’t have happy customers. And also, you won’t grow your business in the...

Sales Stories We Tell Ourselves

by Garret Norris | Jan 10, 2018 | Business Tips

Salespeople engage in self-limiting behaviour all the time. That is, selling is a head game. Basically, if your head isn’t in the game, you might be struggling to hit the numbers. As a result, we work with sales executives, managers and business owners who often...

4 Steps To Effective Sales Communication

by Garret Norris | Jan 4, 2018 | Infographic

Every entrepreneur has to be a good salesperson. Even more so, they have to master their Sales Communication. From pitching to investors to selling your product or service, getting people to understand the value you provide is a never-ending task. Of course not every...

Management Training is for Softies!

by Garret Norris | Dec 29, 2017 | Business Tips

When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits. Participants are engaged early on. Plus, we can understand precisely what their management challenges are. And...

Tips To Embed A Culture Of Customer Centric Service

by Garret Norris | Dec 26, 2017 | Infographic

“Customer service is not a department; it is everyone’s job”. And no business concept has ever been more important than to provide the right kind of customer centric service through the purchasing process. And finally through the post-purchase process. That...

How To Handle Change

by Garret Norris | Dec 22, 2017 | Business Coaching, Business Tips

Help! It is all changing! How to Handle Change. Never a more needed statement than in this time we are all navigating through. Hardly a week seems to go by these days without someone asking me about change. And moreover, how to manage change at work. The world is...

How to speak to Customers in the same Language

by Garret Norris | Dec 15, 2017 | Customer Service Excellence, Infographic

One of the trends that we are following as corporates today is informal information. It’s a fairly new buzzword. Primarily it is driven by our new communication technologies that have emerged in the market over the past decade. Simply put, informal information means...

5 Things When Measuring Productivity in Call Centres

by Garret Norris | Dec 11, 2017 | Business Tips

Productivity is the measurement of the amount of work we accomplish during a specific period of time. Productivity is an essential aspect of our workplace. It is directly related to the success or growth of our business. We need to learn the core 5 Things When...

Customer Mapping – Hints And Tips

by Garret Norris | Dec 5, 2017 | Infographic

Customer mapping is a critical process that we need to implement. That is so we understand our customers’ experience in our business fully. Plus, it is also vital for a company to become more customer centric. That is, to establish a competitive edge in the...

Sales Success Doesn’t Just Happen, You Need To Drive It

by Garret Norris | Nov 30, 2017 | Business Tips

There are too many sales reps and managers who think their products will sell themselves. They think that having tons of followers on social media, cutting-edge marketing tools, and an extensive network is enough. They think that’s all that’s needed to...