Garret Norris | Page 21 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

5 Things When Measuring Productivity in Call Centres

by Garret Norris | Dec 11, 2017 | Business Tips

Productivity is the measurement of the amount of work we accomplish during a specific period of time. Productivity is an essential aspect of our workplace. It is directly related to the success or growth of our business. We need to learn the core 5 Things When...

Customer Mapping – Hints And Tips

by Garret Norris | Dec 5, 2017 | Infographic

Customer mapping is a critical process that we need to implement. That is so we understand our customers’ experience in our business fully. Plus, it is also vital for a company to become more customer centric. That is, to establish a competitive edge in the...

Sales Success Doesn’t Just Happen, You Need To Drive It

by Garret Norris | Nov 30, 2017 | Business Tips

There are too many sales reps and managers who think their products will sell themselves. They think that having tons of followers on social media, cutting-edge marketing tools, and an extensive network is enough. They think that’s all that’s needed to...

Why Buy From You When Selling?

by Garret Norris | Nov 25, 2017 | Infographic

Storytelling when selling is one of the most effective marketing strategies nowadays. We live in an information-overloaded world. And your company’s story can pull your audience out of the overwhelming digital noise. If told correctly. But why are stories a primary...

Sales Is All About Service

by Garret Norris | Nov 21, 2017 | Business Tips

When was the last time you received a call from a sales rep? Regardless of what they are selling or how they went about their service? How did it make you feel? Did you feel defensive? Irritated? Now imagine you are that sales rep. Do you feel desperate?...

Tips To Plan A Successful Sales Growth Strategy

by Garret Norris | Nov 16, 2017 | Infographic

Only just over a month until 2018, which means that Sales Growth planning season is almost upon us. Numbers need crunching, processes need defining, and sales objectives need agreeing. Nobody is better positioned than sales operations to drive the organisation to...

Negotiation Is Silence

by Garret Norris | Nov 11, 2017 | Business Tips

“Speech is silver, but silence is golden” is a fitting quote to describe one of the most powerful tactics in negotiation, which is, well, silence. One of the key aspects of negotiation is that both parties need a “footing” for a negotiation to take place. To find if...

Prepare your Business for the New Year

by Garret Norris | Nov 8, 2017 | Business Tips, Infographic

As we approach the end of another year, it’s time for businesses to kick off their holiday promotions and prepare to close out 2017. Part of being a successful business owner is establishing a clear and actionable business plan, and that includes planning in advance...

Old Fashioned Sales

by Garret Norris | Nov 5, 2017 | Business Tips

The more things change, the more they stay the same. This old adage holds true in many industries and the sales industry is certainly no exception. It seems there is a belief held by many of the so-called “gurus” of sales development that if you’re...

Horse’s Ass Will I Do It The Old Way!!

by Garret Norris | Nov 5, 2017 | Fun and Learning

This weekend I was speaking with a friend of mine while he was helping me with some landscaping at home. I was venting about how I am writing an article about “Old Fashioned Sales” as I was sick of people saying that to be successful in sales one can’t do it the “old...