As many of us try to keep ourselves afloat while working from home, some businesses are doing exceptionally well, while others are at the brink of extinction. The difference? Those that question their progress and assess their business holistically are the ones that...
Customer Service at the best of times is demanding. Add to that the tediousness of wearing a mask, and hectic just stepped up to an entire new level. Moreover, when it comes to Customer Service and talking through a mask, direct eye contact as well as listening to...
Are you looking for ways to revamp your next conference or event? Seemingly, conference management is complex, with many intricacies to consider. But if you have engaging activities planned, it will be one less aspect to worry about, and a major one at that. There are...
No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...
When was the last time you got your team together? Despite the many benefits of technology and new online tools that surface every year, there is no substitute for live, in-person business conferences. It’s true that business conferences can be pricey, but you stand...
Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....
In this day and age, unemployment is a frightening possibility. Because of the uncertainty we are all living in at the moment, some may find it awkward when it comes to making certain requests in the workplace. Of course, a four-hour harbourside lunch and a car are a...
The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...
WHO IS REALLY IN CONTROL OF YOUR IT STRATEGY, INFRASTRUCTURE AND COSTS? Due to a high demand from our clients, the HBB Group is delighted to launch its IT SERVICES & CONSULTANCY division, as part of it’s holistic business services range. Evidently,...
We were not born knowing everything where we? We are expected to make leadership mistakes as we are always learning, or at least we should be if want to grow to be the best version of ourselves. Do you think it would be great if we got everything right on the first...
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