by Sarah El-Moselhi | Mar 3, 2021 | Business Tips, Latest Business News and Trends
The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...
by Sarah El-Moselhi | Nov 27, 2020 | Business Tips, Latest Business News and Trends
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
by Garret Norris | May 25, 2018 | Infographic
In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business. And also to your employees and your customers. A customer service charter is a written policy that...
by Garret Norris | Dec 26, 2017 | Infographic
“Customer service is not a department; it is everyone’s job”. And no business concept has ever been more important than to provide the right kind of customer centric service through the purchasing process. And finally through the post-purchase process. That...
by Garret Norris | Dec 15, 2017 | Customer Service Excellence, Infographic
One of the trends that we are following as corporates today is informal information. It’s a fairly new buzzword. Primarily it is driven by our new communication technologies that have emerged in the market over the past decade. Simply put, informal information means...
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