business tips Archives | Page 19 of 23 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Top Things You Need To Know Before Hiring Salespeople

by Garret Norris | Aug 15, 2017 | Infographic

Achieving positive sales result is no easy accomplishment. It requires an efficient sales process, positive brand image, and quality product and service to entice a single customer to make a purchase decision. To make this complex process less of a headache, a...

7 Tips To Achieve First Call Resolution

by Garret Norris | Jul 5, 2017 | Infographic

According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...

5 Ways Business Consultants Can Make Your Business More Successful

by Garret Norris | Jun 30, 2017 | Business Coaching, Business Tips

As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...

How Will The Ageing Population Of Baby Boomers Affect Your Business?

by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends

Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...

How Customer Demand Has Changed Over The Years

by Garret Norris | Apr 29, 2017 | Customer Service Excellence, Latest Business News and Trends

One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...