business tips Archives | Page 18 of 22 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

Don’t let your ego make the tough decisions

by Garret Norris | Sep 5, 2017 | Business Coaching, Business Tips

In any business, the main decision-makers are the heads and the owners, but decision-making itself is a tough process. There are many factors to consider, people to keep in mind, and your business’ well-being to look out for. However, there may be times that you just...

Does This Look Familiar?

by Garret Norris | Sep 1, 2017 | Business Tips

You see, there’s a lot of strategy that goes into designing a brand that can effectively represent a company’s values while simultaneously helping to create a positive association with its customers. Do you know the three cornerstone goals that anchor all of the best...

5 Signs A Sales Deal Is A Terrible Deal

by Garret Norris | Aug 31, 2017 | Business Tips

There’s an old adage that says, “One rotten apple spoils the whole barrel.” If we apply this in the sales context, it absolutely holds true. Salespeople spend a lot of time and effort to close what they think is a ‘big win’ for them, and for their company in general....

Top Things You Need To Know Before Hiring Salespeople

by Garret Norris | Aug 15, 2017 | Infographic

Achieving positive sales result is no easy accomplishment. It requires an efficient sales process, positive brand image, and quality product and service to entice a single customer to make a purchase decision. To make this complex process less of a headache, a...

7 Tips To Achieve First Call Resolution

by Garret Norris | Jul 5, 2017 | Infographic

According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...