by Garret Norris | Jul 5, 2017 | Infographic
According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
by Garret Norris | Jun 30, 2017 | Business Coaching, Business Tips
As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...
by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
by Garret Norris | Apr 29, 2017 | Customer Service Excellence, Latest Business News and Trends
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
by Garret Norris | Apr 25, 2017 | Business Tips, Fun and Learning
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
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