As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
“The strength of criticism lies in the weakness of the thing criticized.” – Henry Wadsworth Longfellow How do you deal with criticism? Do you just shrug it off? Or you use it as a motivation to become a better person? For sure, many of us find it too difficult to...
4.3 billion – or 58.7% of the world’s population – is the estimated number of mobile phone users across the globe in 2016. And while the user growth is slowing, the number of mobile phone users is also expected to climb to 4.78 billion in 2020. For most people, this...
Listening has always a been deciding factor for a successful relationship. In a business perspective, as what James Cash Penney, founder of J. C. Penney stores said, “The art of effective listening is essential to clear communication, and clear communication is...
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...
When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
How AI Is Reshaping Sales Conversations26/11/2025
What Sales Managers Get Wrong About Motivation11/11/2025
What Difficult Customers can Teach You about Sales28/10/2025
Are You Managing Your Sales Team… or Micromanaging Them?15/10/2025
Is Your Sales Team Burning Out? The Warning Signs You Can’t Ignore01/10/2025