7 Tips To Achieve First Call Resolution

7 Tips To Achieve First Call Resolution

According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
Is SALES A Dirty Word?

Is SALES A Dirty Word?

  When you think of “sales” or “selling”, what’s the first word that comes to mind? When I was asked to lecture on sales at a prominent Australian educational institution I posed this question as part of my workshop. “Pushy” was the most popular adjective,...