Garret Norris | Page 8 of 29 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

What makes a Business Successful?

by Sienna Anderson | Nov 16, 2023 | Business Tips

The burning question that is not as simple as it may seem. Contrary to popular belief, money is the result of business success, not the cause. For business owners and entrepreneurs, the definition of success is usually not measured in dollars at all. Business...

50 Powerful Sales and Customer Service quotes – Updated

by Sienna Anderson | Nov 9, 2023 | Fun and Learning

In sales and customer service, particularly at this time of year, it is easy for teams to feel burnt out or unmotivated. We’ve put together a list of 50 inspirational, energetic Sales and Customer Service Quotes to boost morale and encourage your team in the lead up...

Why Does Your Business Need A Business Coach?

by Sienna Anderson | Oct 24, 2023 | Business Tips

The pursuit of success in business has become more challenging than ever. As a business owner or entrepreneur, you are constantly faced with numerous obstacles and decisions that can significantly impact the trajectory of your company. This is where a business coach...

How can I make my Business more Customer-Centric?

by Sienna Anderson | Oct 16, 2023 | Business Tips, Customer Service Excellence

Today customer-centricity is no longer just a buzzword; it’s an important aspect of a successful business. A customer-centric approach places the customer at the heart of your business strategy, ensuring that their needs, preferences, and satisfaction are top...

Planning for Success: 8 Tips to Develop a Powerful Business Growth Strategy

by Sienna Anderson | Jul 17, 2023 | Business Tips

When people ask about our strapline “Hope is Not a Strategy” I ask them how often have they “hoped” that business will improve or “hoped” the new hire is a good fit, or “hoped” that sales will improve? When they respond with “Well everyone “hopes” for those...

5 Ways To Make Your Business Stand Out & Stay Ahead Of The Competition

by Sienna Anderson | Jun 26, 2023 | Business Tips

We are fortunate to work with and have worked with many great brands and when we look at what makes a brand stand out, I can look at the work we did with Neil Roberts when he was at Samsung delivering our Customer Service Excellence training. The Samsung brand...

Importance of Management Training For Sales Managers

by Sienna Anderson | Jun 21, 2023 | Business Tips

Effective sales management is essential for the success of any business. Sales managers play a critical role in many areas including: Driving revenue Motivating teams Achieving sales targets To excel in this dynamic role, sales managers must possess a unique...

What Might The Future of Sales Look Like? 5 Predictions For The Future of The Sales Industry

by Sienna Anderson | Jun 7, 2023 | Fun and Learning

Have you ever wondered what the future might look like in your industry? How much will things change? How will you keep up with the ever-changing business world? Many of us don’t like too much change, and the thought of drastic changes in the future can be...

What Does Your Car Say About Your DISC Behaviour Style?

by Sienna Anderson | May 29, 2023 | Fun and Learning

The car we choose to drive can be seen as an extension of our behaviour style and preferences. Just as our clothing style or home decor can reflect aspects of who we are, the car brand we opt for can provide insights into our DISC behaviour style. DISC is a...

7 Objection Handling Strategies For Sales

by Sienna Anderson | May 22, 2023 | Business Tips

In the world of sales, objections are a common occurrence. Have you ever found yourself preparing for an important sales pitch? You’ve spent weeks researching your prospect’s industry, analysing their needs, and crafting a compelling presentation. You felt...