50 Powerful Sales and Customer Service quotes – Updated

In sales and customer service, particularly at this time of year, it is easy for teams to feel burnt out or unmotivated.

We’ve put together a list of 50 inspirational, energetic Sales and Customer Service Quotes to boost morale and encourage your team in the lead up to the end of the year.

 

Going the Extra Step in Sales and Customer Service

1. Hope is NOT a strategy. – The KONA Group 
2. The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson
3. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos
4. The quality of my communication can only be measured by the response I receive. – Garret Norris
5. Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter
6. Customer service is not a department, it’s everyone’s job. – Ken Blanchard
7. The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton

 

Trust and Transparency in Sales and Customer Service

8. Follow the process and be honest. Don’t compromise on your ethics. And never forget – customers buy integrity. – Garret Norris
9. The best way to earn trust is to overcome skepticism through transparency.” – Richie Norton
10. Transparency is not the same as looking through a glass window; it is not something you can see but something you can feel. – Nisandeh Neta
11. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. – Doug Warner
12. When the customer comes first, the customer will last. – Robert Half

 

Customers and Opportunity in Sales and Customer Service

13. Be a strategic advisor, not just another salesperson. – Garret Norris
14. Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realise it themselves. – Steve Jobs

15. Create a personalised customer experience for every customer. That is the differentiator between you and the competition. – Garret Norris
16. Revolve your world around the customer and more customers will revolve around you. – Heather Williams
17. There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. – Sam Walton
18. Opportunities don’t happen. You create them. – Chris Grosser
19. What you can measure you can manage, what you can manage, you can improve. – John Wright

 

 

Keeping in real in Sales and Customer Service

20. The most valuable thing you have to offer is yourself. Whatever your leadership or sales style is, it’s uniquely yours. Own it. Have confidence in it. If it doesn’t feel right, it’s probably not. Be true to you. – Garret Norris
21. It’s easier to love a brand when the brand loves you back. – Seth Godin
22. Don’t tell people your plans, show them your results. – John Wright
23. Authenticity is the alignment of head, mouth, heart, and feet – thinking, saying, feeling, and doing the same thing – consistently. This builds trust and followers love leaders they can trust. – Lance Secretan
24. Never forget the Law of Reciprocity. It makes everyone feel good. – Garret Norris
25. Our attitude towards others determines their attitude towards us. – Earl Nightingale
26. You don’t have to be fancy. You have to be real. – Barry Mann
27. Don’t find fault. Find a remedy. – Henry Ford
28. People will forget what you said. They will forget what you did. But they will never forget how you made them feel. – Maya Angelou
29. The most important thing in communication is hearing what isn’t said. – Peter Drucker
30. Be yourself; everyone else is already taken. – Oscar Wilde
31. Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says, ‘Make Me Feel Important’ – treat them accordingly. – Eric Philip Cowell
32. In sales, it’s not what you say; it’s how they perceive what you say. – Jeffrey Gitomer
33. Sincerity and truth are the basis of every virtue. – Confucius

 

Business Brain in Sales and Customer Service

34. Great salespeople are relationship builders who provide value and help their customers win. – Jeffrey Gitomer
35. The Emotional Contract is the strongest contract you’ll ever have with a customer. – Garret Norris
36. The best salespeople are the ones who can empathize—that is, see the situation from the customer’s perspective. – Michael Bosworth
37. In business, you don’t get what you deserve, you get what you negotiate. – Chester L. Karrass
38. In the midst of chaos, there is also opportunity. – Sun-Tzu
39. No amount of advertising can repair the damage done by failing to properly address a customer’s concern. – Albert Schindler
40. If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. – John Rohn
41. The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb
42. Good customer service costs less than bad customer service. – Sally Gronow
43. Politeness goes far, yet costs nothing. – Samuel Smiles

 

Mindset

44. Make active listening a habit. Collect feedback from your customers. And always admit your mistakes. Own it. – Garret Norris
45. Success is walking from failure to failure with no loss of enthusiasm. – Winston S. Churchill
46. Don’t compromise on ethics. – Garret Norris
47. Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. – Benjamin Franklin
48. Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ – Brian Tracy
49. Don’t celebrate closing a sale; celebrate opening a relationship. —Patricia Fripp
50. In the end, all we own is our integrity. – Garret Norris

 

 

Do you want to inspire and reignite that spark in your team? Keep your employees engaged and motivated with Team Building Training.

Call Healthy Business Builder 1300 833 574 or email info@healthybusinessbuilder.com.au today for a confidential conversation.

 

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