business Archives | Page 9 of 11 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

You Really Like Me?

by Garret Norris | Sep 7, 2017 | Business Tips

Getting the market to “know” your company is critical to your success, and a striking logo is the fastest way to make that happen. But that’s not the only thing you need to accelerate your sales. If customers actually “like” doing business with you, that’s a massive...

Don’t let your ego make the tough decisions

by Garret Norris | Sep 5, 2017 | Business Coaching, Business Tips

In any business, the main decision-makers are the heads and the owners, but decision-making itself is a tough process. There are many factors to consider, people to keep in mind, and your business’ well-being to look out for. However, there may be times that you just...

7 Tips To Achieve First Call Resolution

by Garret Norris | Jul 5, 2017 | Infographic

According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...

How Will The Ageing Population Of Baby Boomers Affect Your Business?

by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends

Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...

Make Your Business More Marketable For Strong Exit Strategy

by Garret Norris | May 5, 2017 | Business Tips, Infographic

When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...