4 Ways To Improve Staff Retention

4 Ways To Improve Staff Retention

Employees are the most valuable part of any business. They make it possible to operate day-to-day. Retaining staff is one of the biggest issues faced by many industries. Managers try to do right by their staff, whilst ensuring the business is running to it’s...
Are You Serving Clients or on Servicing Them?

Are You Serving Clients or on Servicing Them?

No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...