by Sarah El-Moselhi | Nov 27, 2020 | Business Tips, Latest Business News and Trends
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
by Sarah El-Moselhi | Nov 3, 2020 | Business Tips, Latest Business News and Trends, Uncategorized
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business’s growth. It also reflects the image of your brand – be it positive or negative. Customer Service Excellence is at the heart of every...
by Sarah El-Moselhi | Sep 21, 2020 | Business Tips, Latest Business News and Trends
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
by Sarah El-Moselhi | Sep 11, 2020 | Business Tips, Latest Business News and Trends
Motivation waning? Rather stay in bed than work on your business? Chucking sickies but the boss is you? Simply feeling, meh? YOU ARE NOT ALONE. So many people are feeling this right now. You know, that – “I gotta do a,b,c, and d but I just couldn’t be a,r,s and...
by Sarah El-Moselhi | Sep 1, 2020 | Business Tips, Latest Business News and Trends
I write this with two hats on. Journalist and EA. As a journalist you learn to work under pressure, around many distractions and to tight deadlines. All also very great tools to have in your kit as an Executive Assistant to a very, very busy CEO. And there is another...
by Sarah El-Moselhi | Aug 26, 2020 | Latest Business News and Trends
There are many techniques to know how to win leads. However, if you’re in the sales profession, you know it’s a lot easier to lose a deal than it is to sign a deal. So, why would we tell you how to lose deals rather than how to win leads? Because – if you know...
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