Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual. And don’t get me started on those two C words, that go with Virus and -19.
So, from the team at the HBB Group to you, we’ve found some happy words from us and all around the globe, put them together and made up a list of really inspiring, energetic Sales and Customer Service Quotes.
THE EXTRA STEP IN SALES AND CUSTOMER SERVICE
- Under promise and over deliver. Always. – Garret Norris
- The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson
- We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. – Jeff Bezos
- Make the customer the hero of your story. – Ann Handley
- Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. – Donald Porter
- Always do more than is required of you. – George Patton
- The goal as a company is to have customer service that is not just the best, but legendary. – Sam Walton
TO MOTIVATE AND DRIVE YOUR TEAM
TRUST AND TRANSPARENCY IN SALES AND CUSTOMER SERVICE
- Follow the process and be honest. Don’t compromise on your ethics. And never forget – customers buy integrity. – Garret Norris
- Kind words can be short and easy to speak, but their echoes are truly endless. – Mother Teresa
- Online reviews can help or hinder. They are a digital word of mouth. Nothing is more believable than word of mouth, even if it’s not true. Be transparent always, that should be your image. – Sarah El-Moselhi
- To keep a customer demands as much skill as to win one. – American Proverb
- When the customer comes first, the customer will last. – Robert Half
CUSTOMERS AND OPPORTUNITYHING IN SALES AND CUSTOMER SERVICE
- A customer is the most important visitor on our premises. They are not dependent on us. We are dependent on them. He is not an interruption in our work. They are the purpose of it. She is not an outsider in our business. They are part of it. We are not doing him a favour by serving him. They are doing us a favour by giving us an opportunity to do so. – Mahatma Gandhi
- Create a personalised customer experience for every customer. That is the differentiator between you and the competition. – Garret Norris
- Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realise it themselves. – Steve Jobs
- Revolve your world around the customer and more customers will revolve around you. – Heather Williams
- The customer can always go elsewhere. So, why would you, choose you? – Sarah El-Moselhi
- Opportunities multiply as they are seized. – Sun Tzu
- What you can measure you can manage, what you can manage, you can improve. – John Wright
TO MOTIVATE AND DRIVE YOUR TEAM
KEEPING IT REAL IN SALES AND CUSTOMER SERVICE
- The most valuable thing you have to offer is yourself. Whatever your leadership or sales style is, it’s uniquely yours. Own it. Have confidence in it. If it doesn’t feel right, it’s probably not. Be true to you. – Garret Norris
- It’s easier to love a brand when the brand loves you back. – Seth Godin
- Don’t tell people your plans, show them your results. – John Wright
- Customers may forget what you said but they’ll never forget how you made them feel. – Old Adage
- Never forget the Law of Reciprocity. It makes everyone feel good. – Garret Norris
- Our attitude towards others determines their attitude towards us. – Earl Nightingale
- I like to listen. I have learned a great deal from listening carefully. Most people never listen. – Ernest Hemingway
- Don’t find fault. Find a remedy. – Henry Ford
- People will forget what you said. They will forget what you did. But they will never forget how you made them feel. – Maya Angelou
- The most important thing in communication is hearing what isn’t said. – Peter Drucker
- Nothing is so contagious as enthusiasm. – Samuel Taylor Coleridge
- Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says, ‘Make Me Feel Important’ – treat them accordingly. – Eric Philip Cowell
- You only get one shot, do not miss your chance to blow this opportunity comes once in a lifetime. – Eminem.
- Be Real. Be human. That is what you were born to do. – Sarah El-Moselhi
BUSINESS BRAIN IN SALES AND CUSTOMER SERVICE
- Hope is NOT a business strategy. – Glenn Dobson
- The Emotional Contract is the strongest contract you’ll ever have with a customer. – Garret Norris
- It’s better to be told NO than not to ask for the sale. – John Wright
- Attack is the Best Form of Defence. – Harry Beverley, former International Rugby League player and Grand Final winner, Grandfather of KONA Founder – Glenn Dobson
- In the midst of chaos, there is also opportunity. – Sun-Tzu
- No amount of advertising can repair the damage done by failing to properly address a customer’s concern. – Albert Schindler
- If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. – John Rohn
- The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb
- Good customer service costs less than bad customer service. – Sally Gronow
- Politeness goes far, yet costs nothing. – Samuel Smiles
TO MOTIVATE AND DRIVE YOUR TEAM
MINDSET
- Make active listening a habit. Collect feedback from your customers. And always admit your mistakes. Own it. – Garret Norris
- Regardless of it being in Business or Sales, Sport or Health – the right Quantity and Quality of Activity Drives Results! – Glenn Dobson
- You miss 100% of the sales you don’t ask for. – John Wright
- Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. – Benjamin Franklin
- Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ – Brian Tracy
- Appear weak when you are strong, and strong when you are weak. – Sun Tzu
- In the end, all we own is our integrity. – Garret Norris
Do you know how to motivate and and light up that spark in your team – daily? Keep your employees energised and pumping with Team Building and Motivational Training, call Healthy Business Builder 1300 833 574 or email info@healthybusinessbuilder.com.au for a confidential conversation.
