by Sarah El-Moselhi | Jun 29, 2021 | Business Tips
Customer Service at the best of times is demanding. Add to that the tediousness of wearing a mask, and hectic just stepped up to an entire new level. Moreover, when it comes to Customer Service and talking through a mask, direct eye contact as well as listening to...
by Sarah El-Moselhi | Jun 18, 2021 | Business Tips, Latest Business News and Trends
Are you looking for ways to revamp your next conference or event? Seemingly, conference management is complex, with many intricacies to consider. But if you have engaging activities planned, it will be one less aspect to worry about, and a major one at that. There are...
by Garret Norris | Jun 8, 2021 | Business Tips
No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...
by Sarah El-Moselhi | May 10, 2021 | Business Tips, Latest Business News and Trends
Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....
by Sarah El-Moselhi | Mar 3, 2021 | Business Tips, Latest Business News and Trends
The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...
by Sarah El-Moselhi | Feb 9, 2021 | Business Tips, Latest Business News and Trends
WHO IS REALLY IN CONTROL OF YOUR IT STRATEGY, INFRASTRUCTURE AND COSTS? Due to a high demand from our clients, the HBB Group is delighted to launch its IT SERVICES & CONSULTANCY division, as part of it’s holistic business services range. Evidently,...
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