No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...
A Sales Performance Analysis is a way of assessing where your business currently stands. That is, compared to where it wants to be in the future. Fundamentally, it uses industry businesses standards, performance, and other elements for comparison. Additionally, it...
What is SMART when it comes to Brand Positioning? Now you need to identify your brand’s uniqueness and determine what differentiates you from your competition. Firstly, determine how your brand is currently positioning itself. Secondly, identify your direct...
Unique Selling Proposition, USP, is what makes your business different from everyone else in your market. A strong, unique point of difference can help you attract and retain customers and reduce client churn. That said, pinpointing your USP requires some hard...
As an executive, being an effective leader to your employees is not a mastered skill that you can quickly develop in just one sitting. Being an effective leader requires much training that can be supervised by an executive coach. Today, most executives are stepping up...
How AI Is Reshaping Sales Conversations26/11/2025
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What Difficult Customers can Teach You about Sales28/10/2025
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Is Your Sales Team Burning Out? The Warning Signs You Can’t Ignore01/10/2025