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Customer journey mapping is a critical process that sales organisations should do to understand their customers’ experience in their business fully. It is also vital for a company to become more customer-centric, and to establish a competitive edge in the…
Do I need a CRM software in my business? If you have asked yourself that question many times before, let us tell you this: Y-E-S! At the very first place, running a small- or medium-scale business doesn’t mean that you…