Garret Norris | Page 6 of 28 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

4 Business Training myths you might still believe

by Sienna Anderson | Jun 6, 2024 | Business Tips, Management and Leadership

We often find that businesses stick to traditional training methods because “that’s how it’s always been done.” Long-standing practices can be hard to change, especially in well-established companies. Reluctance to change can lead to...

3 major issues in staff COMMUNICATION within GOVERNMENT DEPARTMENTS

by Sienna Anderson | May 22, 2024 | Business Tips, Fun and Learning

Communication within government departments can often be hampered by several major issues: 1. Siloed Departments: Description: Different departments or units within the government often operate in isolation from one another. This lack of inter-departmental...

How can DISC Training help in Conflict Resolution?

by Sienna Anderson | May 1, 2024 | Fun and Learning, Management and Leadership

Most conflicts in the workplace arise from communication issues. Are there misunderstandings, poor communication, or lack of clarity in instructions? Do you have differences in personalities, work styles, or approaches that create friction between coworkers? Are there...

The importance of having a “WHY” Statement

by Sienna Anderson | Apr 22, 2024 | Business Tips, Management and Leadership

In the search for personal and professional fulfilment, having a clear purpose serves as a guiding light, illuminating the path forward and infusing our actions with meaning. At the heart of this clarity lies the “why” statement—an articulation of our...

“Emotion for home, Passion for business” – Garret Norris

by Sienna Anderson | Apr 5, 2024 | Business Tips, Management and Leadership

I have been using this for years and it rings true. I often say that “One will find it very difficult to get me emotional about work, passionate, absolutely but I keep my emotions for my loved ones.” We often find ourselves balancing the warmth and familiarity...

Why body language and communication in the workplace are so important

by Sienna Anderson | Mar 25, 2024 | Business Tips, Fun and Learning

In the modern workplace, we cannot undervalue the importance of effective communication. Beyond the words we speak, lies an unspoken language, that is, body language. This silent communicator, often overlooked, holds the key to establishing meaningful connections in...

The difference between Leading and Managing

by Sienna Anderson | Mar 12, 2024 | Management and Leadership

Contrary to popular belief, being a Manager does not automatically make you a Leader. In business, the terms “leader” and “manager” are often used interchangeably, but they represent different roles and responsibilities. Here are some notable...

Has your Business “Outgrown” your Salespeople?

by Sienna Anderson | Feb 20, 2024 | Business Tips, Management and Leadership

CASE STUDY – “Comfortable and Underachieving” Sales Team of an International Manufacturer & Distributor of Building Products Initial situation Nearly all of the team conveyed a sense of ‘being quite comfortable’. Sales force productivity, ROI and...

How to Manage Underperforming Staff

by Sienna Anderson | Feb 6, 2024 | Business Tips, Management and Leadership

What’s Green and Makes you Cry? – MANAGERS READ THIS! As a young man in London starting out my career, I worked for a manager who was infamous for addressing non-performing staff by just getting rid of them. How he would do this was to call them into his office...

How to Embrace Failure in Business

by Sienna Anderson | Jan 23, 2024 | Business Tips

Embracing failure in business is not about celebrating setbacks but rather about developing a mindset that sees failures as valuable learning opportunities. Failures provide people with valuable lessons and insights that can help them improve and succeed in the...