by Garret Norris | Aug 15, 2017 | Infographic
Achieving positive sales result is no easy accomplishment. It requires an efficient sales process, positive brand image, and quality product and service to entice a single customer to make a purchase decision. To make this complex process less of a headache, a...
by Garret Norris | Aug 4, 2017 | Infographic
“People buy into the leader before they buy into the vision.” – John Maxwell Leadership has a great importance in every business organisation for without it, maximum efficiency will not be achieved, and organisational goals will not be reached. Whether you own a small...
by Garret Norris | Jul 25, 2017 | Infographic
Let’s face it, landing a sale is very hard, but winning a customer over the phone is much harder. Because of the changing preferences of consumers these days, achieving a high call to sales conversion has also become tougher. But that doesn’t mean that phone sales...
by Garret Norris | Jul 15, 2017 | Infographic
Knowing how your call centre operations perform is a vital process to ensure that you are reaching your business goals effectively. By implementing and constant monitoring of the right call centre Key Performance Indicators (KPIs), you will be able to measure your...
by Garret Norris | Jul 5, 2017 | Infographic
According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
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