by Garret Norris | Jul 20, 2018 | Business Tips
Many don’t realise this, but key account managers are the often-unsung heroes in today’s business landscape. While they don’t always get the credit the sales team gets for winning new accounts, they are responsible for maintaining the customer relationships. That is...
by Garret Norris | Jul 16, 2018 | Business Tips, Infographic
For many years, we see companies wasting their key account management training investment in people and programs simply because they have not truly understood what it takes to make it work and make it stick as a way of working (habit) in their business. Ultimately,...
by Garret Norris | Jul 10, 2018 | Business Tips
Across many industry types and market sectors, the concept of a ‘sales strategy’ is often described as weak. And for some of us, non existent. This is often due to the relative disconnect our understanding of the academic and philosophical world’s concept of...
by Garret Norris | Jul 5, 2018 | Business Tips, Infographic
We’ve all been sitting in a training room at one time or another when someone says (or maybe you even think it yourself), “yeah yeah…we’ve been here before, but nothing ever changes”. Well let me tell you this is no surprise, albeit disappointing. After...
by Garret Norris | Jun 29, 2018 | Business Tips
Consumer care and loyalty is important to the growth and profitability of your business. The more customers you’re able to retain, the more they’re likely to return and buy your products again or avail of your service. On the other hand, if they’re unhappy with your...
by Garret Norris | Jun 18, 2018 | Business Tips
You’re probably aware of this and may or may not have been guilty of this, but most sales reps use tactical approaches in selling. Their aim is generally to get a commitment to buy even when buying may not be in the customers’ best interest. If such is being taught in...
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