by Garret Norris | Sep 30, 2016 | Business Tips, Fun and Learning
There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...
by Garret Norris | Aug 14, 2016 | Business Tips, Customer Service Excellence
How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...
by Garret Norris | Jun 16, 2016 | Business Tips, Customer Service Excellence, Fun and Learning
Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...
by Garret Norris | May 16, 2016 | Business Coaching, Business Tips, Management and Leadership
There are good teachers who never write on a blackboard. There are talented engineers who never use CAD software. And, there are smart scientists who never look through a microscope. They’re writing plans, attending meetings, or studying regulatory controls and...
by Garret Norris | Mar 18, 2016 | Business Coaching, Business Tips
Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges that face every business whether they are large or small. These include things like hiring the right people,...
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