by Garret Norris | May 27, 2017 | Business Tips
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
by Garret Norris | May 11, 2017 | Business Tips, Customer Service Excellence
“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...
by Garret Norris | May 5, 2017 | Business Tips, Infographic
When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...
by Garret Norris | Apr 29, 2017 | Customer Service Excellence, Latest Business News and Trends
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
by Garret Norris | Apr 25, 2017 | Business Tips, Fun and Learning
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
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