by Sienna | Nov 6, 2024 | Business Tips, Fun and Learning
KONA and HBB Group’s communication training can have a significant positive impact on staff retention, particularly by improving workplace relationships, employee engagement, and overall job satisfaction. In fact, research from Gallup has shown that...
by Sienna | Oct 22, 2024 | Business Tips, Management and Leadership
Running a business is no small feat, and mistakes are bound to happen. The key is identifying those missteps early and knowing how to fix them before they turn into bigger problems. In fact, a study by the U.S. Small Business Administration shows that 20% of...
by Sienna | Oct 9, 2024 | Management and Leadership
As a sales leader, your influence goes beyond assigning quotas and tracking performance. Great leaders set the tone, not by giving commands but by rolling up their sleeves and showing the way. When you lead by example, you don’t just inspire your team—you build a...
by Sienna | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna | Sep 11, 2024 | Business Tips, Management and Leadership
Building a business isn’t just about having a great idea—it’s about making that idea work. And for that, you need a solid business strategy. Whether you’re a startup, a growing company, or an established brand looking to revamp your approach, a strong...
by Sienna | Aug 27, 2024 | Business Tips, Management and Leadership
In business, effective leadership is the anchor that keeps everything moving in the right direction. As companies grow, leadership needs to evolve, addressing the challenges of expansion, new hires, and increasingly complex operations. Yet, while the journey...
by Sienna | Aug 16, 2024 | Business Tips, Management and Leadership
A situation that every business, from startups to multinational corporations’ encounters: managing change in the workplace. Change is like that surprise plot twist in your favourite TV show – it can be thrilling, but also a bit nerve-wracking. So, let’s discuss the...
by Sienna | Jul 31, 2024 | Business Tips, Management and Leadership
How many times have you had someone say to you, “You’re so lucky to run your own business” or “You must be rolling in it having your own business”. All I want to say to those people is “You have no idea how F!@#$%^ hard I work to be LUCKY.” I, like...
by Sienna | Jul 18, 2024 | Customer Service Excellence
Are your team ORDER TAKERS or STRATEGIC ADVISORS? Acquiring new customers is important, but building long-lasting relationships with them is what truly drives sustainable success. Think about the brands you love and trust—there’s a reason you keep going...
by Sienna | Jul 8, 2024 | Business Tips
In a world where professional networking and personal branding intersect, LinkedIn has become a key social media platform. But it’s more than just a social media site; it’s a professional network that can significantly influence perceptions of both individuals and...