by Garret Norris | Aug 14, 2016 | Business Tips, Customer Service Excellence
How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...
by Garret Norris | Jun 16, 2016 | Business Tips, Customer Service Excellence, Fun and Learning
Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...
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