by Garret Norris | Aug 10, 2017 | Business Tips
Excellent Customer Service is one of the clichéd catch phrases that every company SAYS is important to them, but too few seem to really emulate. As someone with a background in customer service in a multitude of industries, I’ve seen firsthand the importance of making...
by Garret Norris | Jul 31, 2017 | Customer Service Excellence
As more and more customers reach businesses through different channels such as social media, website, email, and telephone, the need to provide correct and accurate information to customers has become more important. But while this should be an easy task for...
by Garret Norris | Jul 11, 2017 | Business Tips
In order to achieve maximum customer satisfaction, your business must be able to instil the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they want, how they want it, when they want it,...
by Garret Norris | Apr 29, 2017 | Customer Service Excellence, Latest Business News and Trends
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
by Garret Norris | Feb 1, 2017 | Business Tips, Customer Service Excellence
Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...
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