by Garret Norris | Apr 25, 2017 | Business Tips, Fun and Learning
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
by Garret Norris | Mar 27, 2017 | Business Coaching, Business Tips
Attending in conferences and events related to your industry provides great opportunities to learn something new, and implement those before your competition do it. Though it can be an expensive proposition, events and conferences also allow you to monetise...
by Garret Norris | Feb 1, 2017 | Business Tips, Customer Service Excellence
Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...
by Garret Norris | Sep 30, 2016 | Business Tips, Fun and Learning
There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...
by Garret Norris | Aug 14, 2016 | Business Tips, Customer Service Excellence
How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...
by Garret Norris | Jun 16, 2016 | Business Tips, Customer Service Excellence, Fun and Learning
Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...
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