Customer expectations and Customer Service trends continue to evolve. As such, Customer Service teams need to keep up with changes. And most importantly know how to adapt accordingly. If your company isn’t meeting your customers’ expectations, you can guarantee...
To come out of lockdown safely and effectively over the coming months and increase your Sales Growth, your business needs a Strategic Plan. Businesses need to proactively split their budget and time across both attracting and keeping customers. Otherwise, any...
Over the past few years, social media has grown exponentially. Platforms that were once used to simply share photographs and keep in touch with contacts are now a major part of our daily lives, with the average adult spending nearly two and a half hours per day on...
If the transition to WFH wasn’t challenging enough, the shift back to the office may prove even more difficult. Our brains will be looking for familiar routines to “return” to that simply won’t be there. And when that happens, our brains will have to expend extra...
You might well feel the last thing we all need at the moment is more psychological jargon telling us how miserable we all are. We already know how we feel. We know we are suffering from burnout and stress. We know over and over again: we are in a pandemic. And, moral...
Increased Employee Bonding in Lockdown Skyrockets Productivity Working from home has has raised some real-world complications with distributed work. That is, feeling that our work is ‘invisible’, having less access to our colleagues and managers, and...
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