by Sienna Anderson | Nov 19, 2024 | Business Tips
Customer reviews are the digital equivalent of word-of-mouth, and in the online world of today, they’re worth their weight in gold. No matter the size of the business you run, understanding how to harness the power of customer reviews can significantly...
by Sienna Anderson | Nov 6, 2024 | Business Tips, Fun and Learning
KONA and HBB Group’s communication training can have a significant positive impact on staff retention, particularly by improving workplace relationships, employee engagement, and overall job satisfaction. In fact, research from Gallup has shown that organisations with...
by Sienna Anderson | Oct 22, 2024 | Business Tips, Management and Leadership
Running a business is no small feat, and mistakes are bound to happen. The key is identifying those missteps early and knowing how to fix them before they turn into bigger problems. In fact, a study by the U.S. Small Business Administration shows that 20% of...
by Sienna Anderson | Oct 9, 2024 | Management and Leadership
As a sales leader, your influence goes beyond assigning quotas and tracking performance. Great leaders set the tone, not by giving commands but by rolling up their sleeves and showing the way. When you lead by example, you don’t just inspire your team—you build a...
by Sienna Anderson | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
The Top Performer Who Wasn’t Actually the Best Salesperson15/07/2026
This Client Nearly Left, Until One Conversation Changed Direction01/07/2026
This Meeting Could Have Been an Email16/06/2026
The Deal That Almost Fell Apart Because No One Asked the Right Question02/06/2026
Why Some Salespeople Always Get Beaten on Price18/05/2026