by Sienna Anderson | Nov 6, 2024 | Business Tips, Fun and Learning
KONA and HBB Group’s communication training can have a significant positive impact on staff retention, particularly by improving workplace relationships, employee engagement, and overall job satisfaction. In fact, research from Gallup has shown that organisations with...
by Sienna Anderson | Oct 22, 2024 | Business Tips, Management and Leadership
Running a business is no small feat, and mistakes are bound to happen. The key is identifying those missteps early and knowing how to fix them before they turn into bigger problems. In fact, a study by the U.S. Small Business Administration shows that 20% of...
by Sienna Anderson | Oct 9, 2024 | Management and Leadership
As a sales leader, your influence goes beyond assigning quotas and tracking performance. Great leaders set the tone, not by giving commands but by rolling up their sleeves and showing the way. When you lead by example, you don’t just inspire your team—you build a...
by Sienna Anderson | Sep 27, 2024 | Customer Service Excellence
Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...
by Sienna Anderson | Sep 11, 2024 | Business Tips, Management and Leadership
Building a business isn’t just about having a great idea—it’s about making that idea work. And for that, you need a solid business strategy. Whether you’re a startup, a growing company, or an established brand looking to revamp your approach, a strong...
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