by Sienna Anderson | Oct 16, 2023 | Business Tips, Customer Service Excellence
Today customer-centricity is no longer just a buzzword; it’s an important aspect of a successful business. A customer-centric approach places the customer at the heart of your business strategy, ensuring that their needs, preferences, and satisfaction are top...
by Sienna Anderson | Jul 17, 2023 | Business Tips
When people ask about our strapline “Hope is Not a Strategy” I ask them how often have they “hoped” that business will improve or “hoped” the new hire is a good fit, or “hoped” that sales will improve? When they respond with “Well everyone “hopes” for those...
by Sienna Anderson | Jun 26, 2023 | Business Tips
We are fortunate to work with and have worked with many great brands and when we look at what makes a brand stand out, I can look at the work we did with Neil Roberts when he was at Samsung delivering our Customer Service Excellence training. The Samsung brand...
by Sienna Anderson | Jun 21, 2023 | Business Tips
Effective sales management is essential for the success of any business. Sales managers play a critical role in many areas including: Driving revenue Motivating teams Achieving sales targets To excel in this dynamic role, sales managers must possess a unique...
by Sienna Anderson | Jun 7, 2023 | Fun and Learning
Have you ever wondered what the future might look like in your industry? How much will things change? How will you keep up with the ever-changing business world? Many of us don’t like too much change, and the thought of drastic changes in the future can be...
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