As many of us try to keep ourselves afloat while working from home, some businesses are doing exceptionally well, while others are at the brink of extinction. The difference? Those that question their progress and assess their business holistically are the ones that...
Customer Service at the best of times is demanding. Add to that the tediousness of wearing a mask, and hectic just stepped up to an entire new level. Moreover, when it comes to Customer Service and talking through a mask, direct eye contact as well as listening to...
Are you looking for ways to revamp your next conference or event? Seemingly, conference management is complex, with many intricacies to consider. But if you have engaging activities planned, it will be one less aspect to worry about, and a major one at that. There are...
When was the last time you got your team together? Despite the many benefits of technology and new online tools that surface every year, there is no substitute for live, in-person business conferences. It’s true that business conferences can be pricey, but you stand...
Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....
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