Garret Norris | Page 4 of 27 | Sales, Marketing, Negotiation & Call Centre Training Sydney, Melbourne, Brisbane, Australia and Globally

End of Year Leadership Review: What Worked, What Didn’t, and What’s Next

by Sienna Anderson | Dec 4, 2024 | Business Tips, Management and Leadership

As the year winds down, it’s an opportunity for leaders to reflect on what has shaped their businesses in 2024. These reviews are a chance to build a blueprint for growth and success in the coming year. We at the HBB Group have put together some key takeaways...

Leveraging Customer Reviews to Boost Sales

by Sienna Anderson | Nov 19, 2024 | Business Tips

Customer reviews are the digital equivalent of word-of-mouth, and in the online world of today, they’re worth their weight in gold. No matter the size of the business you run, understanding how to harness the power of customer reviews can significantly...

The importance of DISC for employee engagement

by Sienna Anderson | Nov 6, 2024 | Business Tips, Fun and Learning

KONA and HBB Group’s communication training can have a significant positive impact on staff retention, particularly by improving workplace relationships, employee engagement, and overall job satisfaction. In fact, research from Gallup has shown that organisations with...

5 Common Mistakes Businesses Make And How to Avoid Them

by Sienna Anderson | Oct 22, 2024 | Business Tips, Management and Leadership

Running a business is no small feat, and mistakes are bound to happen. The key is identifying those missteps early and knowing how to fix them before they turn into bigger problems. In fact, a study by the U.S. Small Business Administration shows that 20% of...

Sales Leadership: How to Lead by Example and Inspire Your Team

by Sienna Anderson | Oct 9, 2024 | Management and Leadership

As a sales leader, your influence goes beyond assigning quotas and tracking performance. Great leaders set the tone, not by giving commands but by rolling up their sleeves and showing the way. When you lead by example, you don’t just inspire your team—you build a...

5 Tips for Improving Customer Satisfaction

by Sienna Anderson | Sep 27, 2024 | Customer Service Excellence

Customer satisfaction in any business is a must-have. Happy customers are not only more likely to stay loyal, but they’re also your best marketers. Research by Bain & Company shows that loyal customers are five times more likely to repurchase, four times...

Building a Strong Business Strategy

by Sienna Anderson | Sep 11, 2024 | Business Tips, Management and Leadership

Building a business isn’t just about having a great idea—it’s about making that idea work. And for that, you need a solid business strategy. Whether you’re a startup, a growing company, or an established brand looking to revamp your approach, a strong...

Effective Leadership Strategies for Growing Businesses

by Sienna Anderson | Aug 27, 2024 | Business Tips, Management and Leadership

In business, effective leadership is the anchor that keeps everything moving in the right direction. As companies grow, leadership needs to evolve, addressing the challenges of expansion, new hires, and increasingly complex operations. Yet, while the journey...

Managing Change in the Workplace

by Sienna Anderson | Aug 16, 2024 | Business Tips, Management and Leadership

A situation that every business, from startups to multinational corporations’ encounters: managing change in the workplace. Change is like that surprise plot twist in your favourite TV show – it can be thrilling, but also a bit nerve-wracking. So, let’s discuss the...

5 Frequently Asked Questions from People who run a Company

by Sienna Anderson | Jul 31, 2024 | Business Tips, Management and Leadership

How many times have you had someone say to you, “You’re so lucky to run your own business” or “You must be rolling in it having your own business”. All I want to say to those people is “You have no idea how F!@#$%^ hard I work to be LUCKY.” I, like...